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Warranty Management Automation

Warranty Management Automation – Appian Solution

Optimizing aftersales experiences with intelligent automation

Streamlining warranty operations in the automotive industry

The whole spectrum of warranty management encompasses several aspects that decide customers’ contentment as well as the profitable running of the whole automobile industry.

The emerging technologies in the automotive domain have made warranty claims regularly used and complicated, thus making them less effective to be managed conventionally on paper.

Warranty Management Automation solution powered by Pega is set out to speed up and simplify these processes. Manufacturers can resolve claims quicker, minimize errors, and win customer confidence with intelligent workflows, centralized systems, and real-time data analytics.

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Our solutions and capabilities

Warranty management automation platform – Powered by Pega Centralized Claims System

All warranty claims should be handled through a single, smart platform.

Automotive claims processing automation Smart Claims Processing

Use AI-driven rules and decision engines to speed up and standardize the approval of claims.

OEM-dealer collaboration tools Dealer Integration

Allow OEM and dealership networks to work together in real time and share data easily.

Warranty data analytics and visualization Analytics & Reporting

Use what you learn from both old and new data to boost accuracy and cut down on fraud.

Robotic Process Automation for warranty workflows Robotic Process Automation (RPA)

Routine and repetitive tasks can be automated to free up resources and speed up operations.

Flexible policy-based claims orchestration Workflow Orchestration

Set up flexible workflows that can be changed to fit new product policies and stages of the lifecycle.

Self-service platforms for service centers and customers Digital Portals

Provide easy-to-use portals to improve communication and openness between service providers and customers

Robotic Process Automation for warranty workflows Robotic Process Automation (RPA)

Routine and repetitive tasks can be automated to free up resources and speed up operations.

Flexible policy-based claims orchestration Workflow Orchestration

Set up flexible workflows that can be changed to fit new product policies and stages of the lifecycle.

Service overview

Faster claim resolution

Smart automation and rule-based validation can cut the time it takes to process warranties by a large amount. Speed up approvals, cut down on service times, and make it easier for customers and dealers to get their orders.

Fraud prevention

There are ways to use AI and analytics to find patterns, spot oddities, and stop people from making false claims. While protecting your income and following the rules, make sure the warranty is still valid.

Improved customer satisfaction

To keep customers coming back, make warranty results faster, clearer, and easier to track. Automated updates and self-service options will help you keep your customers informed at all times.

Real-time visibility

You can use dashboards to get live performance metrics, KPIs, and process data. With a clear and data-rich view of operations, you can make quick decisions based on good information.

Operational efficiency

By automating the whole warranty lifecycle, you can cut down on manual work and mistakes made by people.
Improve the productivity of your team while cutting down on processing costs and administrative work.

Scalable architecture

Set up a system that is flexible and modular so that it can grow as your business and products do. It's easy to add new rules, car models, and dealer networks without any problems.

Benefits of warranty automation services

Extensive automation expertise

Rely on deep knowledge of business process management, automation, and Pega technology

Smart data management

Use analytics and dashboards to gain meaningful insights and improve service strategies

Compliance-ready architecture

Stay aligned with evolving automotive standards and warranty regulations

Streamlined operations

Reduce complexity across claims handling, approvals, and dealer communication

Seamless integration

Make sure it works with ERP, CRM, and dealer management systems that are already in use.

Customer-first approach

Enable transparency and control with modern, digital-first tools for end users

Accelerated service

Deliver faster decisions and better resolution times for customer claims

End-to-end automation

From claim intake to final resolution, automate every step for maximum efficiency

Reimagine your business with Religent Systems, your one-stop shop for a seamless digital transformation and Automation. 

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