To match up to the pace at which the ARTIFICIAL INTELLIGENCE (AI) led technology is revolutionizing the business world, it is the need of the hour to think beyond simple automation and revamp the business arena with powerful AI driven applications. It can simply begin with tracing out the ways that can contribute to enhance the customer journey and boost the overall productivity and efficiency, which is, indeed the desired goal of any business.
Pega systems have come up with this innovative GenAI tutor, inspired by the ‘SOCRATIC METHOD’ of teaching. With its advent, some remarkable transformations are apparently visible in the ways corporate learning can now be defined and how it can impact one’s knowledge retention in Pega.
To enhance the corporate learning, users are engaged in open-ended questioning and dynamic conversations where the GenAI tutor is designed to impart personalized lessons as per the skills and industry experience of the user. The users find it convenient acquire new skill sets and address their knowledge gaps through real life scenarios. The overall proficiency is improved to anchor the business in the right direction by channelizing the impactful decision making requisites by:
- Integrating Pega GenAI Socrates with existing PEGA Platform and other relevant systems to ensure SEAMLESS DATA FLOW and access to any significant information which can help to provide personalized learning experiences.
- Aligning with the specific needs of the organization, say, a particular set of skills needed by the employees and hence customize the content to superimpose with industry.
- Developing engaging content that allows users to participate in an open ended discussions which brings more clarity in the subject matter, allows deeper understanding at a steady pace.
- Implementing feedback mechanisms to update as per the requirements and maintain a relevance and effectiveness over time.
This is a step-by-step route that organizations can incorporate to effectively implement PEGA GenAI Socrates and enhance their learning and development programs to land to a better decision-making-status which can fetch unprecedented outcomes in business.
Several key Features are noteworthy to understand the ‘vital role of Pega GenAI Socrates’ in automating the business processes and how learning and integration of Pega skills in business processes can help in boosting up the efficiency:
- Relevant Skill Acquisition: Personalized and custom-made learning experience can help the employees to train in the relevant skills and acquire training to efficiently use automation tools. Employees can have a clearer picture of the intricacies and thus they can perform their tasks with greater competence leading to an improved overall performance and productivity.
- Better Workflow Management: If the employees are familiar with the Pega’s automation capabilities, it results in saving time and reducing costs in any other rigorous training sessions thus allowing smoother workflows. Eventually it results in more streamlined and automated processes.
- Overall Accuracy and efficiency: The knowledge in using Pega tools in a proficient manner helps in automating the processes which are free from any human error which leads to the objective of attaining efficiency on the macro level.
- Inch-perfect Decision Making: The commendable design of the personalized course offered in a user selective way, contributes immensely to understand how to leverage AI’s decisioning tools to garner speed and growth for business.
It is only obvious that by fostering immediate application of relevant skills through Pega GenAI Socrates which provides a vivid panorama of ‘Real-life Scenario analysis’, learners can swiftly integrate their knowledge to their work area and boost productivity which pushes the business to its zenith.
