In the era of digitalization, businesses are moving towards no-code/low-code solutions such as Pega to quickly convert their digital transformation efforts into reality and to rapidly innovate.
Pega platform: The Pega platform empowers businesses to rapidly create and implement solutions that blend work process effectiveness and automation along with an exceptional customer experience.
Let’s see the 5 Intuitive Examples of Pega Platform Implementation in the Real-World Use Cases.
1. Transforming Customer Service in Telecommunications
Industry: Telecommunications
Challenge: Managing high call volumes, reducing response times, and improving customer satisfaction.
Solution:
A leading telecommunications giant implemented Pega’s low-code platform to develop a comprehensive customer service portal. By setting up an integrated view of the customer across these various systems, and delivering a consistent, unified view to customer service representatives, the company realized notable gains in the efficiency of handling calls. With an easy-to-use interface and process flow automation, agents could now get in and out of conversations, closing the loop much quicker, all whilst providing more personal experiences as a result, the company experienced a significant decrease in average call retentions, growth in first call resolution rates, and a rise in customer satisfaction scores overall.
2. Changing Supply Chain Operations in Manufacturing
Industry: Manufacturing
Challenge: Getting real-time visibility, efficiency, and agility in sophisticated supply chain management.
Solution: A global manufacturer, one of the leading revenue-generating companies worldwide whose no-code-based flow on the Pega platform enabled the development of a full-fledged SCM system. The company brought a significant level of operational efficiency by automating crucial processes, like order processing, inventory tracking, supplier collaboration, etc. It offers real-time visibility into inventory status, insights for demand forecasting, and measures to understand supplier performance, which enable proactive decision-making and risk reduction. Employing Pega’s platform, the manufacturer was able to streamline its supply chain operations, reduce lead times, and provide better overall responsiveness to market dynamics.
3. Transforming Tech Industry Employee Onboarding
Industry: Technology
Challenge: To streamline the onboarding process and reduce the administrative burden as well as increase employee engagement.
Solution: A fast-growing tech startup leveraged Pega’s low-code platform to deploy a self-service onboarding portal that revolutionized the employee experience. New hires could complete personalized training modules, require paperwork, and engage with team members all while coming together through the portal. It automated the onboarding process to get rid of manual labor and lower the administrative burden while providing a uniform and amazing experience for all new hires. Using Pega’s platform, the startup heavily invested in self-service, effectively turning employees into developers, drastically reducing their employee time-to-productivity, and boosting employee satisfaction and retention.
4. Enhancing Financial Reporting Efficiency in Financial Services
Industry: Financial Services
Challenge: Real-time financial data consolidation across various systems, integrity, validation, and, reporting cycle acceleration
Solution: A global financial services organization turned to Pega’s low-code platform to create a single source for reporting on finances. The firm was able to achieve substantial enhancements in data accuracy and reporting efficiency by automating its data collection, validation, and consolidation processes. The payment mechanism was fully integrated with other financial systems and was interoperable, reducing the need for manual intervention and thus minimizing errors. By using Pega’s platform, the company has done the following: it has optimized its financial reporting process, accelerated decision-making, improved regulatory compliance, and significantly increased stakeholder confidence.
5. Revolutionizing Healthcare Approach toward patient care
Industry: Healthcare
Challenge: Digital transformation in healthcare, enhancing patient outcomes, healthcare experience, and even clinical processes.
Solution: Develop a patient management system that interfaces with Electronic Health Records (EHR) Built a complete end-to-end treatment management platform integrated with electronic health records (EHR) using Pega’s no-code platform. This provided safe patient-provider communication and advanced telehealth monitoring and consultation. After better managing clinical workflows, automating administrative tasks, and tailoring care regimens to suit its patients, the company saw big gains in patient outcomes and satisfaction. Pega’s platform empowered healthcare professionals to concentrate on their core competency of enabling responsive and efficient care delivery while improving operational efficiency and reducing costs.
These real-world scenarios demonstrate the transformative capabilities of the Pega low-code/no-code application development platform to power digital innovation for businesses in a variety of sectors. From revolutionizing customer service to optimizing supply chain operations, reimagining employee experiences, improving financial reporting, and transforming patient care, Pega empowers businesses to solve complex problems and deliver innovative business results. Pega’s low-code/no-code platform is a key solution enabling businesses to quickly and easily gain the agility to respond to the rapidly evolving demand of the market and continue innovating to not only survive — but grow in a digital world.
Seeking to fast-track digital innovation and improve your business processes? Get in touch with us to see how Pega’s low-code/no-code platform will allow you to build great applications faster and customized to your business.
